Nokia and Zain Saudi Arabia are deploying Nokia's FastMile technology to provide a superior customer experience to Zain's customers.
The Philippines’ Smart Communications has deployed an Amdocs solution enabling personalised and contextualised customer engagement.
Polish operator Netia has selected Comarch’s Fault Management central network monitoring system to detect network issues and service incidents promptly.
Syniverse has signed a multiyear agreement to provide LTE roaming and real-time monitoring services to Lebanon-based operator Alfa, managed by Orascom TMT.
Identity scoring firm Juvo has partnered with Malaysia’s fastest growing MVNO, Tune Talk.
Recent pricing wars have seen major telco operators rush toward offering more appealing “unlimited” data packages, demonstrating that mobile data is the most important revenue asset at telcos’ fingertips.
Viva Bolivia has launched Viva Ilimitado, a time-based mobile data solution powered by Comptel’s FWD solution.
Cable & Wireless Seychelles has tapped Syniverse to improve roaming experiences for inbound and outbound roaming customers.
Caribbean service provider Logic has selected solutions from Calix to enhance existing GigaCentre deployments and improve its subscriber experience in the Cayman Islands.
Ooredoo Qatar and Comptel have signed a self-service technology agreement to improve customer service.
Etisalat Nigeria is launching its time-based mobile data solution BlazeOn, powered by Comptel’s FWD solution, in the Nigerian market.
Banglalink and ZTE have completed the migration of 60 million legacy users to the world’s largest virtual Subscriber Data Management (vSDM) platform in Bangladesh.
Thailand’s AIS is enhancing its customer experience by upgrading its revenue management solution from Netcracker.
Spirent Communications has scored the first contract for its Tweakker line of device intelligence solutions in South America through Brazil’s mobile virtual network enabler/aggregator (MVNE/A) Surf Telecom.
Bangladeshi operator Banglalink has contracted ZTE to build what will be the world’s largest virtual subscriber data management (vSDM) platform.
Vodafone Egypt has tapped Procera Networks to enhance the subscriber experience for its fixed and mobile subscribers.
Telefónica is deploying dedicated Service Operations Centres (SOC) in Argentina and Chile for the intelligent management of its networks.
Airtel Lanka is deploying Gemalto's Device Management platform in Sri Lanka, enabling its subscribers to have instant access to 4G data services such as email and internet.
Myanmar’s market leader MPT has acquired Gemalto's Device Management and Advanced Over-The-Air (AOTA) in a bid to strengthen its relationship with its subscribers and expand its service portfolios.
Most mobile operators in emerging countries suffer from retail stores congestion. SIM card renewal is known to be one of the reasons.
Beeline Kazakhstan has tapped Astellia to help improve its network performance and boost customer experience.
Thai mobile service provider TrueMove H has deployed Procera’s ScoreCard technology to monitor the Quality of Experience (QoE) its network is delivering to subscribers across 2G, 3G, and 4G LTE.
Chilean network services provider Presetec is implementing Kandy’s Visual Attender into its portfolio to digitally enable its customers and enhance customer service and call centre workflows and economics.
The Telefonica Group has chosen Cellwize’s Self Organizing Network (SON) solution to enhance the customer experience in Argentina, Chile, Colombia, Ecuador, Peru, Uruguay, and Venezuela.
Safaricom is improving services for more than 25 million subscribers in Kenya through Nokia's Customer Experience Management on Demand.
