Amdocs, a provider of software and services to communications and media companies, has been busy lately, with announcements in the past few days of major deals in South Africa, Indonesia and the Philippines.
Mongolian service provider Mobicom Corporation has started using NEON-dX, the full stack customer value management (CVM) software as a service (SaaS) from Flytxt, a provider of AI-powered customer lifetime value (CLTV) maximisation solutions.
Operator Ooredoo Qatar and Reailize, a company that says it injects automation intelligence into every aspect of telco operations, have announced that Ooredoo Qatar has implemented Reailize's Continuous Assurance (CA) solution to digitize its network operations centre (NOC) and provide what is described as a single pane of glass into the health of its network, service and customer experience.
In recent years, technological advancements have completely overhauled our expectations around how we use communications services.
Mauritius Telecom, the largest ISP in Mauritius, has announced plans to use artificial intelligence-based technology to enhance visibility and optimize its residential Wi-Fi connections through a partnership with Aprecomm, a company that offers cloud-based automated solutions to enhance wired and Wi-Fi network performance.
Melon Digital, a new digitally led mobile virtual network enabler (MVNE) based in South Africa, has selected the Digital Brands Suite as a Service from software and services provider Amdocs to provide customer care and monetization capabilities in a SaaS-based solution powered by Amazon Web Services (AWS).
Customer experience and data monetization solutions company Comviva has announced at MWC 2023 a partnership with Tunisia's leading mobile communication services provider Ooredoo to strengthen customers’ loyalty and engagement.
International insurtech bolttech and Thailand’s leading mobile network operator AIS have partnered to deliver embedded protection services, including mobile device switch and replacement services, to AIS customers for the recently launched AIS Care+ programme.
Canadian company Iristel, a global telecommunications service provider, has announced its expansion into Kenya, its first African market.
A sudden pandemic disrupted all sectors of the economy in 2020, with countries taking various lockdown measures. For an international company like Whale Cloud, it became an unprecedented challenge to deliver global projects - especially digital transformation projects - on time.
Vodafone Oman has added analytics, DevOps processes and an integration layer to its ongoing engagement with Netcracker. This latest expansion to the partnership will, says Netcracker, further add to the operator’s data-driven capabilities, allowing it to grow and enhance its business and deliver an improved experience for customers.
Digital business support systems (BSS) specialist Tecnotree is in the news again, this time after it announced a partnership with operator MTN Nigeria on a new initiative called Metamorphose.
MTN Nigeria has signed a multi-million-dollar deal with Tecnotree, a major player in the business support system (BSS) space, for the deployment of 5G-ready digital BSS solutions.
Omnichannel messaging services provider Mitto has now attained direct connectivity with all mobile network operators in Argentina following the announcement of its partnership with CATEL’s MVNO imowi.
Vietnamobile has selected Comviva to power AI-led intelligent customer engagement.
Digital payment solutions provider Network International has announced it will bring WhatsApp for Business banking services to financial institutions across Africa through a collaboration with global cloud communication service provider Infobip.
Africell, a leading African mobile operator group, has implemented the Answers chatbot solution from cloud communication company Infobip.
Mobileum and Smartfren have announced a multi-year deal for digital insights and network analytics in Indonesia.
Cambodian telecommunications operator Smart Axiata has chosen enterprise data cloud company Cloudera to help it to accelerate its business performance.
Philippines fibre broadband company Converge ICT has launched a new web portal and new app, both working in tandem as a one-stop shop for new and existing customers for application, payment, and other customer services.
Israeli operator Cellcom has selected Anodot’s end-to-end zero touch network monitoring solution to improve service availability and provide early detection of potential network issues before they impact the customer experience.
Indian telecom operator Vodafone-idea (Vi) has launched a new service wherein users will get the opportunity to get customised/VIP/ special phone numbers delivered at their doorstep. The service, however, is currently activated in select cities only.
A reminder of the growing importance of smart mobile devices to African broadcasters has come with the announcement by streaming giant Netflix of a new mobile-only subscription plan for its mobile device-using audience in sub-Saharan Africa.
Azerbaijan’s largest mobile network operator by subscribers Azercell has distributed more than 100,000 4G LTE SIMs as part of an upgrade campaign launched in October last year.
Vivo, the Brazilian subsidiary of Telefónica Group, has selected Netcracker Technology for the next stage in its ongoing digital transformation program.
