Orange Botswana has entered into a multi-year managed services agreement with Ericsson.
Zain Group has announced it is strengthening its Customer Experience Management (CEM) programme throughout its operations in both the Middle East and African regions.
Vodacom DRC is implementing Emagine’s Campaign Management Platform and Managed Marketing Operations services to execute contextual marketing campaigns.
Zimbabwean mobile operator Econet Wireless Zimbabwe has partnered with Jasco for a contact centre to deliver a superior customer experience across its operation.
On average, global data growth is doubling roughly every two years. The introduction of LTE has almost doubled data usage; it provides a higher bandwidth and therefore a typically better user experience.
Aircel India has deployed the NetVertex PCRF from Elitecore Technologies its flexible & carrier grade architecture to enable greater revenue creation and enhance scalability.
You can build your brand for years, investing in your network, value added services and advanced customer service tools. Then, one day, you realise a young upstart company is taking your subscriber base away from you with the promise of slashed prices.
Orange Slovakia has deployed Openet’s Policy and Charging Control (PCC) infrastructure to enable a major rollout of advanced shared data bundles.
Bangladeshi mobile operator, Robi Axiata is increasing its capacity and introducing new use cases with Tango Telecom’s Policy Control solution.
Telefonica has extended the availability of its in-house M2M management system to three more Latin American countries.
VimpelCom’s Kazakhstani unit Beeline KZ has selected SON solutions provider Cellwize as its SON provider.
Data monetisation is still essentially in its infancy. Unlike voice, where the whole industry was built before sophisticated monetisation came into play, operators today are looking for a concept of monetisation that is aligned with today’s consumption.
Beijing Mobile, a branch of the leading Chinese operator China Mobile, has signed a contract with Nokia Solutions and Networks to implement an extensive Quality of Experience (QoE) solution.
While network optimisation is an area that operators are keen to explore, there is an equally strong focus on monetising traffic that is already on the network.
A major mobile operator in Lebanon is overhauling its approach to customer experience with a new solution...
